Delete my account
Use this page to request the deletion of your account in the mobile app and in your Organization's portal. You can also do it from your profile inside the app: "Delete my account".
How it works
- Send the request using the form below.
- We send a verification email to the address you provided.
- Once verified, we process the deletion and anonymization within a maximum of 30 calendar days.
- We send a final email confirming the deletion.
- We notify your Organization so they can update their roster.
What data is deleted
- Identity, contact, family and employment data.
- Documents you uploaded (medical leave, certificates, receipts).
- Profile picture and sign-in credentials.
- Technical logs associated with your account.
What data is retained (legal obligation)
- Payment and contribution history: for the periods required by your country's tax and accounting rules (typically 5–10 years). Only the minimum record required by law is kept.
- Associative records: Organizations may be required by statute or labor law to keep proof of enrollment and termination.
- Records of communications with authorities: when required by competent authorities.
These records are permanently deleted at the end of those periods.
Outstanding debts or procedures
If your Organization requires you to settle outstanding dues or debts or to complete a formal procedure before deletion (per its internal rules), we will inform you by email so you can resolve it. Deletion is processed once those requirements are met.
Request form
Alternative channels
- In-app: Profile → Settings → Delete my account.
- Email: contacto@sociosplus.la (suggested subject: "Account deletion").
More information
- Full data processing details: Privacy Policy.
- Google Play summary: Data Safety.